POLICIES & PROCEDURES
We Respect Your Privacy
(a) THE resources HUB respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) “Personal information” is information we hold which is identifiable as being about you.
Collection of Personal Information
(a) THE resources HUB will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.
How We Collect Your Personal Information
(a) THE resources HUB collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of Your Personal Information
(a) THE resources HUB may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) THE resources HUB may contact you by a variety of measures including, but not limited to telephone, email, SMS, or mail.
Disclosure of Your Personal Information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, during a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of THE resources HUB, www.therh.com.au, its customers or third parties.
(d) Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of Your Personal Information
(a) THE resources HUB is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to Your Personal Information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at [email protected]
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints About Privacy
(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 18-19 Tambrey Way, Malaga, Perth Western Australia 6090. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to the Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Website
(a) When you visit our website
When you come to our website (www.therh.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
(c) Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that THE resources HUB is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Purpose
To ensure that all employees, contractors, and management act ethically, responsibly and in the best interests of THE resources HUB (THErh).
Definitions
- “Core Values” are the principles that underpin everything we do at THErh and influence the relationships with our customers, clients, suppliers and employees. These are as reflected in the Core Expectations below.
- “Discrimination” is any practice that makes distinctions between individuals on unlawful grounds resulting in a person being treated less favourably than another.
- “Harassment” is conduct which makes an individual feel offended, insulted and/or intimidated due to their race, national or ethnic origin, gender, disability, sexual orientation, or other personal characteristics.
- “Bullying” is repeated, unreasonable behaviour towards another person or group that causes a risk to the health and safety of affected individuals.
- “Ethical Conduct” refers to the standards of behaviour which govern the way in which THErh operates when dealing with stakeholders, customers, clients, the community, employees, and any other parties with whom THErh conducts business.
Legislation
This policy and procedure is in accordance with the following legislation:
- Fair Work Act 2009
- Australian Human Rights Commission Act 1986
- Age Discrimination Act 2004
- Disability Discrimination Act 1992
- Racial Discrimination Act 1975
- Sex Discrimination Act 1984
- Western Australia Equal Opportunity Act 1984
Policy & Procedure Details
The Code of Ethics, Conduct and Values requires employees to commit to the THErh Core Expectations by demonstrating THErh Values. These include:
We work cooperatively with a common purpose, sharing responsibility and accountability.
We practice self-awareness and healthy, safe living in order to have physical and emotional wellbeing.
The basic right of every human being to be respected in ways which enable them to develop their full potential.
We hold ourselves and others accountable to a code of ethics derived from our values. We address the appropriateness of our behaviours in relation to living our values.
Transforming ideas and images into concrete form.
Conflict of Interest
THErh is committed to ensuring that individual interests that may conflict with the interests of THErh are identified and managed so that they do not affect the services, activities, or decisions of THErh.
All employees, contractors and management are required to notify their manager when other interests and/or commitments may or are likely to conflict with the best interests of THErh.
This policy requires that all employees, contractors and management to:
- act impartially and without prejudice; and
- declare any potential or actual conflict of interest.
Ethical Conduct
THErh aims to succeed through fair and honest competition and not through unethical or illegal business practices. Each employee should endeavour to deal fairly with THErh’s suppliers, clients, and other employees. THErh expects employees to conduct, but not be limited to, the following behaviour regarding THErh’s resources, conduct and reputation:
- Use THErh and client technical and physical resources properly, responsibly and for legitimate purposes only;
- Seek permission before using THErh and client property for personal purposes;
- Use THErh and client resources in a manner that causes no harm to the community or environment;
- Strive to always obtain value for THErh and client investment and avoid waste and extravagance in the use of THErh or client resources;
- Secure all THErh and client property against theft or fraud where safe to do so;
- Maintain the integrity and security of all THErh and client intellectual property;
- Maintain adequate documentation to support any decisions made;
- Do not take improper advantage of any official information gained in the course of employment;
- Refrain from allowing personal political views and/ or affiliations or other personal interests to influence the performance of duties or exercise of responsibilities; and
- Act in a manner that protects THErh and client interests and avoid taking actions that compromise THErh and client reputation, legitimate interests, and business objectives.
Anti-Bullying
THErh is dedicated to providing a workplace free from bullying, intimidation, and victimisation in which all employees are treated equally and with respect.
Bullying is defined within the Fair Work Act 2009 as repeated unreasonable behaviour towards another person or group that causes a risk to health and safety. This behaviour will not be tolerated and may constitute a breach of anti-discrimination legislation, OHS legislation and / or the Employer’s Code of Ethics, Conduct & Values.
Bullying behaviours may include but are not limited to:
- aggressive or intimidating conduct;
- belittling or humiliating comments;
- spreading malicious rumours;
- constantly ignoring or excluding a co-worker in general conversation;
- teasing, practical jokes or pressure to behave in an inappropriate manner;
- exclusion from work related activities and events;
- unreasonable work expectations (including too much or too little work or work beyond an employee’s skill level); and / or
- displaying offensive material.
Bullying is not considered to have taken place when reasonable management action is carried out in a reasonable manner or when directions are given to carry out reasonable duties or to comply with Employer rules and policies. It is an employee’s responsibility to ensure they understand and adhere to the guidelines and standards defined in this policy; attempt to resolve any issues promptly; and report any bullying behaviour they witness to their Manager.
Anti-Harrassment
THErh is dedicated to providing a workplace free from harassment.
Harassment in the workplace can take many forms. It can be obvious or subtle, or indirect. It includes:
- sexual or suggestive remarks or gestures;
- displaying or circulating sexually suggestive, offensive, or degrading/insulting material via any means;
- making fun of someone, imitating someone’s accent, spreading rumours, or participating in unwelcome practical jokes;
- obscene or unsolicited telephone calls, letters, faxes, or E-mail messages;
- invasion of personal space, unnecessary physical contact;
- continually ignoring or dismissing someone’s contribution;
- pushing, shoving, or jostling or assault;
- threats, insults, name calling, inappropriate language; or
- creating a hostile feeling or environment without any direct attacks being made on a person.
Anti-Discrimination
THErh is dedicated to providing a workplace free from unlawful discrimination in which all employees are treated equally and with respect.
Under legislation it is unlawful to discriminate against an individual because of their actual or assumed:
- Age;
- Breastfeeding;
- Carer status;
- Disability/impairment;
- Employment activity;
- Gender identity;
- Industrial activity;
- Lawful sexual activity;
- Marital status;
- Parental status;
- Physical features;
- Political belief or activity;
- Pregnancy;
- Race;
- Religious beliefs or activity;
- Gender;
- Sexual orientation; or
- Personal association with someone who has, or is assumed to have, one of these personal characteristics
It is not considered to be discrimination, even if it adversely affects an employee, if:
- A decision is made due to an inherent requirement of a position (i.e. something that is necessary as it is part of the job); or
- A decision is made due to the work performance of an individual.
Reporting Conflicts of Interest, Bullying, Harassment or Discrimination
An employee will not be disadvantaged in their employment conditions or opportunities as a result of raising a concern or making a complaint nor will they be subject to intimidation or victimisation.
The initial step, if the employee feels comfortable and safe to do so, will be to approach the person or group responsible and advise them that their behaviour is unwanted and unacceptable, and that the employee wishes them to stop. If they do not stop, or the employee does not feel comfortable or safe to approach the person or group responsible, then they are encouraged to raise a concern or make a complaint to their manager. Alternatively, the employee may contact Human Resources for assistance and guidance.
THE resources HUB (THErh) recognises that the health, safety and welfare of its contractors and employees is of primary importance.
THErh is committed to ensuring that all contractors provided to client companies will be safe from injury and risk to health while at work.
The objectives of THErh with respect to OH&S are to ensure that:
- all hazards and risks to health and safety to which contractors may be exposed are identified, assessed and effectively controlled to the highest level possible,
- measures to control hazards and risks to health and safety are regularly monitored and evaluated,
- contractors participate in and contribute to the decision-making process on occupational health and safety matters affecting their health and safety at work and,
- all contractors receive information, instruction, training and supervision they require to safely carry out their responsibilities.
THErh will consult with the client companies to ensure that the following conditions exist and are maintained for THErh contractors and employees:
- a safe and healthy workplace,
- safe systems of work and
- plant, equipment and substances maintained in a safe condition.
THErh will achieve its occupational health, safety and welfare objectives by initially assessing client workplaces and systems, providing appropriate training to contractors prior to their commencing work with client companies, and conducting ongoing monitoring of OH&S training and performance within client companies, to ensure that appropriate results are achieved and standards maintained.
Legal Responsibilities – THErh & Client Company
THErh and the client company have a shared responsibility to ensure the workplace health and safety of THErh contractors while they are working on site. Both organizations are responsible to provide and maintain, as far as is practicable, a work environment for THErh contractors that is safe and without risks to health.
The client company will provide site specific and job specific OH&S induction training. At the end of this manual is a copy of the ‘Verification of Client Induction’ checklist we require them to give you at the start of their training session. If you are satisfied that all relevant subject areas have been covered, sign the form and return it to the presenter, site OH&S officer or your supervisor. If you are not satisfied, or if the induction is not carried out, raise the matter with your supervisor and let THErh know immediately. The work which you carry out on the site is to be as per the job description. If anyone from the client company wants to change the job, THErh must be notified first and agree – it’s not just between the client company and you.
Legal Responsibilities – THErh Contractors
You have a legal obligation to protect your own health & safety and to avoid adversely affecting the health & safety of anyone else. In addition, you are required to:
- obey health and safety policies and procedures,
- obey any reasonable instructions aimed at protecting your health and safety and,
- use any personal protective equipment provided to protect your health and safety.
Basic Health & Safety Guidelines
Following are some general areas of OH&S which are applicable to most workplaces. The induction session conducted by (Client Company) will cover in more detail areas which have particular significance to the site.
First Day on the Job
When we are unfamiliar with the work environment and the procedures, equipment and materials associated with a new job, the risks to our health and safety are significantly increased. Be especially careful and vigilant when starting the new job.
Identifying Hazards in the Workplace
A workplace hazard is defined as anything with the potential to cause injury or disease to personnel. Risk is defined as the likelihood of a hazard leading to an injury or disease and the seriousness of that injury or disease.
Safety hazards provide conditions which can lead to immediate and violent harm to personnel, often resulting in serious, long-term injuries and all too often, death.
Accidents on the job are usually the result of safety hazards, such as:
- Electrical hazards
- Fire/explosion
- Unguarded machinery
- Lifting
- Poor housekeeping
- Motorised vehicles
- Heights
- Confined spaces
- Slippery surfaces
Health hazards provide conditions that can cause disease or illness. They may be physical, chemical, biological or organizational (“Stressors”) and are sometimes difficult to recognize, because symptoms resulting from exposure can occur at any time, on or off the job.
Following are a few examples of each type of health hazard:
Biological
- Diseases
- Bacteria
- Spores
- Insects
- Unsanitary conditions
- Plants
Chemical
- Solvents
- Acids/alkalines
- Dusts/silica
- Heavy metals
- Smoke
- Pesticides
- Resins
Physical
- Noise
- Lighting
- Radiation
- Ergonomics
- Heat & cold
- Vibration
- Dust
Stressors
- Discrimination
- Harassment
- Production pressure
- Boredom
Actively look for hazards in your work areas and learn to “expect the unexpected”.
Eliminate the hazards yourself, if possible, but if not, report them to your Supervisor and suggest ways to eliminate or control the risks associated with them.
Good Housekeeping
A successful safety program begins with good housekeeping; here are a few basics:
- clean up all spills immediately,
- keep aisles and walkways clear,
- return hazardous products to storage,
- ensure tripping hazards are removed or covered,
- keep stairways unobstructed and,
- ensure your work area is clear at the end of your shift.
Manual Handling & Lifting
The biggest danger in manual handling / lifting is back injury. Get answers to the following questions before attempting to shift a load manually:
- Must the load be moved?
- Must it be lifted?
- Can it be moved mechanically?
- Can the load be reduced?
- Can you get assistance?
Safe Lifting Techniques
If the load must be lifted, follow these basic techniques:
- centre line of load close to the body, one foot beside the load, the other behind,
- grip with the palms – arms and elbows tucked in,
- bend at the knees, keep the back straight (straight doesn’t mean vertical),
- keep the head raised and chin in,
- use the leg muscles to lift the load and the body weight to propel it and,
- when putting the load down, bend the knees and keep the back straight.
- avoid stretching or twisting when moving or lifting loads.
Working At Desks / Benches
Follow these Guidelines:
- adjust chairs so that your feet are on the floor and elbows slightly above desk height,
- position work so that it is directly in front of you for good visibility and to avoid excessive twisting or turning – the top of a computer screen should be at eye level and,
- take periodic exercise breaks, as holding muscles in the same position for long periods leads to fatigue and wasted energy.
Wearing Of Personal Protective Equipment (PPE)
In designated areas of the work site, where it is not possible to adequately control risk by elimination, substitution or engineering controls, such as isolation or enclosure, the wearing of PPE will be mandatory. This may include any of the following items:
- Hard hats, safety clothing, safety footwear, safety eyewear, earmuffs & ear plugs, gloves, masks / respirators.
PPE should be regularly checked and replaced when necessary. No PPE will completely eliminate the risk of injury, but it does give protection. Do not attempt to work if appropriate PPE is not provided.
Eye Protection
Most optical prescription glasses and sunglasses are not safety glasses and can increase the danger of eye injury if they are broken while wearing them. It’s possible to have the lenses made from special plastic or toughened glass, so they effectively become safety glasses. Clip on lenses made from these materials can be used over the prescription glasses to create low velocity safety glasses.
Appropriate eye protection such as face shields, safety glasses with side shields and goggles must be worn as required. Contact lenses must be supplemented with the appropriate safety eyewear.
Remember: Don’t risk your eyes under any circumstances.
Hand Protection
Gloves give varying levels of protection from skin disease and hand damage, and their use is recommended as follows:
- General Duty: cotton, leather, heat resistant and chrome leather,
- Risk of Severe Abrasions or Cuts: chrome leather reinforced with chain mesh,
- Acids, Alkalines, Oils or Solvents: PVC, rubber, neoprene or nitrile.
When exposure of the skin to a harmful substance is unavoidable, the use of a proper type of barrier cream can assist skin health.
Hearing Protection
Noise is probably the most widespread and underestimated of industrial hazards. Removal or reduction of noise sources is the most desirable option but is not always achievable in the work environment. Earmuffs and earplugs offer levels of hearing protection in noisy environments but have limitations.
When using ear plugs ensure hands are washed and plugs are cleaned before inserting in the ear to reduce the possibility of ear infection.
Earmuffs are selected on the basis of weight, clamping force, noise reduction and comfort. Do not stretch the headband and never force the muff cups open, as this will reduce the clamping force and alter the noise reduction effectiveness.
Workplace Hazards
Working From Ladders
Follow these guidelines:
- make sure all ladders you use are in good condition, report any defects immediately,
- only one person at a time should work from the same ladder,
- always face the ladder and don’t use the top 3 rungs to support your weight,
- don’t lean out from the ladder, move it to the correct position,
- tie the ladder, or have someone hold it,
- don’t carry tools in your pockets while climbing a ladder, haul them up when you’re in position and,
- don’t use oxy cutting gear or power tools when working from a ladder.
Machinery Safety
Follow these guidelines:
- never operate any machine unless you are trained and authorized to do so,
- check that guards and safety devices are in position before starting a machine,
- always stop a machine before cleaning, oiling or adjusting it,
- find out how to stop all machines in your work area, it could help in an emergency and,
- report all machine faults to your supervisor.
Electrical Safety
Assume that electrical equipment is alive unless you are certain it is not. If you are required to work on or around any equipment which has a danger tag attached to it, do not remove the tag but seek direction from your supervisor.
If someone is frozen in a live electrical circuit, the first priority is to turn the power off. If this can’t be done, it may be possible to free them by using rubber gloves, a rubber mat, a loop of rope or a coat. Whatever is used must be dry and non-conducting. If you know or suspect that the power source is above 440 volts, attempting to free them will be extremely dangerous and could lead to your own electrocution.
Using Electrical Power Tools
Most portable power tool accidents are caused by improper handling or poor maintenance. The following precautions should be observed in the operation of all electrical power tools:
- check that power tools have a registered electrician’s inspection tag attached,
- ensure frayed or damaged leads are repaired / replaced,
- ensure guards on tools e.g. saws & angle grinders are in place before operating,
- don’t use electrical power tools in the rain or wet conditions.
Safe Use of Chemicals
Some chemicals / hazardous substances have obvious effects on your health, for instance burning or toxic fumes, but others may take years to show adverse effects. If you are not sure of the identity of a substance, ask someone who does or should – supervisor, OH&S officer.
Material Safety Data Sheets (MSDS) should be available for all products in this category – make sure they are. Make sure any PPE provided to give protection while handling products is in good condition.
Working In Confined Spaces
In the work environment, a confined space means any space which is liable to be oxygen deficient or contaminated by dust, flames, mist, vapour, gas or other harmful substance and may include:
- storage tanks, process vessels, boilers, silos, pressure vessels, pipes, sewers, tunnels, pits deeper than 1.5 metres, ducts and most spaces in ships entered via manholes.
Confined spaces must be tested and a permit issued before entry is attempted. Put on breathing apparatus before entering to aid a collapsed person.
Vehicle Safety
You must hold appropriate state driving licences before driving any vehicles on sites.
Extra care is necessary on sites due to large off-road vehicles, site specific traffic regulations and varying road conditions.
Working Outdoors – UV Radiation & Heat
Skin damage from UV radiation is cumulative; it builds up over a long period of time. The outcome can be skin cancer which can kill you. The following actions will reduce the impact of UV radiation:
- work in the shade whenever possible,
- wear full length clothing, brimmed hats and sunglasses,
- apply sunscreen to exposed skin, at least 15+ but preferably 30+ and,
- limit exposure between 10am & 2pm because 60% of radiation responsible for skin cancer occurs in this period.
Studies have shown that accidents increase by 4% per °C increase in temperature due to:
- loss of concentration,
- hands becoming sweaty and slippery and,
- not wearing PPE due to discomfort.
Air conditioning is the best defence against heat related problems – in vehicles, offices and rest rooms. Sometimes loose, cool clothing in natural fibres may be worn, but this has to be balanced against the requirements to provide UV radiation protection. In addition to the previous measures, rest more frequently and drink plenty of cool water.
Shift Work & Workplace Fatigue
Workers have different tolerance levels for shift work, particularly night shift. The following factors have been identified as significant by researchers:
- age,
- general health,
- experience of shift work,
- ability to adapt to shift work,
- rigidity of sleeping patterns and,
- emotional make up.
Some workers who have their sleep patterns disturbed by shift work will try to solve their problems with alcohol, pharmaceutical or illicit drugs. These are used to either assist them to relax and sleep, or alternatively to be alert and awake at work. The problems associated with this can be attendance at work while still affected by, or recovering from, the effects of the substances and possibly long-term addiction and dependence.
Workers who are affected by drugs or alcohol while at work can pose serious risks to themselves and to others. Many work sites have a ‘zero tolerance’ policy to alcohol and drugs, which may be policed by random testing and can trigger instant dismissal.
If your sleep patterns and general quality of life are being seriously affected by shift work at a client’s site, you should discuss it with your supervisor and immediately advise THErh, who may be able to request a change of roster or return to day shift, even for a limited period. Under no circumstances should you continue to work if you feel fatigued, without discussing the situation.
Reporting Hazards or Unsafe Work Practices
You have a right to work in a safe environment – you don’t have to put up with unsafe conditions or systems of work.
If during your work you see any hazards or unsafe practices tell your supervisor, OH&S representative or OH&S committee member straight away – Refer to “Identifying Hazards in the Workplace” (available at www.therh.com.au). If the problem doesn’t get fixed promptly, inform THErh by phone and follow up with a completed “Report of Incident or Injury Form” (available at www.therh.com.au).
Make yourself known to the elected safety representatives in your area. They are members of the site safety committee and should keep you informed of OH&S related activities.
Workplace Injuries
If You Are Injured at Work
Report all cases of injury, accident or near miss to your supervisor and THErh. This will help to prevent future incidents and the risk of injury or damage to you, other workers, plant or product.
In the case of injury, particulars must be entered in the site Injury Report Book and the THErh – “Report of Incident or Injury Form” completed.
If the injury requires time off work, your supervisor and THErh must be informed.
Medical certificates are required for all lost time and must be forwarded directly to THErh.
Workers’ Compensation
To ensure that the processes associated with Workers’ Compensation flow smoothly, the following actions should be taken as applicable:
- verbally report any injury or disability to your Supervisor and THErh,
- enter details in the site Injury Book and complete the THErh – “Report of Incident or Injury Form”,
- seek medical attention from a qualified MD and obtain a Workers’ Comp Medical Cert and,
- fill in a Workers’ Comp Claim Form and pass to your Supervisor to complete and submit.
Rehabilitation
Rehabilitation and Return to Work Programs will be managed by THErh.
Purpose
THErh is committed to providing a safe work environment free from the abuse of alcohol and/ or other drugs that may negatively impact the safety of an employee, contractor, and visitor within the workplace.
Definitions
For the purposes of this policy and procedure, the abuse of alcohol and/ or other drugs includes:
- The use of alcohol which results in the potential impairment of an employee’s performance or their ability to work efficiently and safely;
- The use of illegal drugs such as cannabis, amphetamines, cocaine and other narcotics which results in potential impairment of an employee’s performance or their ability to work efficiently and safely;
- The use of prescription drugs and non-prescription drugs or substances which may result in potential impairment of an employee’s performance or their ability to work efficiently and safely;
- The sale or supply of either illegal or prescription drugs; and
- The unauthorised consumption or possession of any alcohol or the consumption or possession of any illicit drugs in the workplace during an employee’s period of employment.
“Fit for Work State” refers to a person that is in a state (mentally, emotionally and physically) that enables them to perform their assigned tasks safely and effectively. Primary determination of fitness for work is based on the opinion of Management or the relevant Supervisor.
Legislation
This policy and procedure is in accordance with the following legislation:
- Fair Work Act 2009
- Work Healthy and Safety Act 2020
Responsibilities
Managers & Supervisors
Managers and Supervisors are responsible for providing a safe workplace for all individuals working with THErh. Specific responsibilities include:
- Implementation of the policy and procedure – making sure that all employees are aware of the requirements, including contractors;
- Application of the Drug and Alcohol Policy fairly and consistently;
- Assessment fitness for work of all individuals working with THErh, including contractors; and
- Action required when an individual is not fit for work, including:
- Isolating the individual from the workplace and any potential hazards;
- Ensuring the individual’s safe return to their own home or medical facility if the individual requires assessment, treatment, or observation; and
- Documenting all occasions when an individual is not fit for work or when performance is affected or is unsatisfactory.
Employees & Contractors
Employees and Contractors are responsible for their own safety, health, and wellbeing at work, ensuring they present to work in a fit for work state. Employees and Contractors have the responsibility to avoid adversely affecting the safety, health, and wellbeing of their co- workers.
To maintain a safe working environment, THErh requests that all employees:
- Understand and adhere to the guidelines and standards defined in this policy and procedure;
- Report for work in a fit condition and are not adversely affected by drugs or alcohol;
- Use medication appropriately and in accordance with their medical practitioner’s or manufacturer’s recommendations; and
- Report any persons or behaviours presenting as a hazard or threat to the safety of employees to their Supervisor/Manager.
Drug & Alcohol Policy Details
Smoking (Including Vaping & E-Cigarettes)
THErh is committed to promoting the health and well-being of our employees and visitors.
It is the policy of THErh to prohibit employees from smoking in the workplace and THErh discourages smoking breaks and smoking in general. Smoking is prohibited in THErh and client vehicles at all times.
Employees can receive support to discuss options with regards to quitting smoking by contacting the QUIT line on 13 7849 (13 QUIT) or discussing with their General Practitioner.
Smoking Areas
Smoking is prohibited in all areas except those designated by THErh and/or the client.
Smoking Breaks
Smoking is only permitted during designated breaks throughout the day.
Drugs & Alcohol – Zero Tolerance for Misuse
At THERH, we aim to provide a drug-free and safe workplace and consequently have a zero-tolerance policy regarding drugs and alcohol misuse in the workplace. To promote this goal, we request that employees report to work in appropriate mental and physical condition to perform job duties in a satisfactory manner.
While conducting business-related activities on or off business premises, no employee may use, possess, distribute, sell, or be under the influence of alcohol or illegal drugs.
The legal use of prescribed drugs is permitted on the job only if it does not impair an employee’s ability to perform the essential functions of the job effectively and in a safe manner that does not endanger other individuals in the workplace.
THErh recognises alcohol and other drug dependencies as treatable conditions and encourages its employees who may be subject to such dependency to seek assistance from appropriate organisations or support groups.
If an employee is found to be in breach of this policy and/ or tests positive for alcohol or drug use, they will be subject to immediate removal from the workplace; if applicable travel arrangements to return employees safely to their place of home; and disciplinary action up to and including termination of employment.
Possession of Illegal Drugs
If an employee is found to be in possession of illegal drugs in the workplace, they will be immediately terminated and will be reported to the Police.
It is not permissible to bring illegal or illicit drugs onto THErh and/or client premises or worksites.
Prescription & Over-the-Counter Drugs
The use of prescription or over the counter drugs may affect an employee’s ability to perform their role safely or productively. The intention of this policy is to assist any THErh employee who takes prescription or over the counter drugs to work in a safe manner.
Employees will not be in breach of the policy regarding the taking of prescribed or over the counter drugs so long as they are declared and taken in accordance with the prescribed or recommended dosage.
There are several types of drugs, which have the potential to affect workplace safety and performance including but not limited to:
- Pain relievers containing opioids (e.g. codeine)
- Antihistamines
- Cold and flu medications
- Cough suppressants
- Sleep aid medications
- Anti-depressants
- Anti-anxiety medications
- Anti-psychotics
- Epilepsy medications
It is the employee’s responsibility to ensure that if they are taking prescribed/ over the counter medication, that they ask their doctor/ pharmacist if there is a risk it could affect their ability to work safely.
If the advice is that performance or safety could be compromised, then the employee should inform their Manager to arrange a safe and suitable working agreement or seek appropriate information to ensure that no one is placed at risk.
Drug & Alcohol Testing
To help ensure a safe and healthy working environment, employees may be selected for drug testing at any time THErh and/or their client company deem suitable during working hours.
Employees may be subject to any of the following means of testing:
- Reasonable Cause Testing: Where an employee’s Manager has reasonable grounds to suspect that an employee may be impaired by alcohol or other drugs then that employee may be requested to submit an alcohol or drug test.
- Random Testing: Employees may be subject to random testing, without notice, at any time during their shift.
- Post-Incident Testing: Where an employee’s Manager is of the considered opinion, following an incident or a near miss that the involved employee’s action or inaction may have contributed to the incident, that employee may be required to complete an alcohol and/ or drug test.
Refusal to Undergo Drug & Alcohol Testing
If an employee or contractor refuses to submit to or cooperate fully with the administration of a drug and/ or alcohol test, including refusal to sign the testing consent form, their manager will be notified and they will be subject to disciplinary action up to and including termination of employment.
Policy Breaches
Any breach of the Drug and Alcohol Policy is serious misconduct. If an employee is found to have deliberately breached this policy, instant dismissal may apply.
Examples of such deliberate actions include, but are not limited to:
- Knowingly providing false or misleading information;
- Sample tampering or equipment tampering (e.g. sample substitution, dilution or addition of adulterant substances);
- Recording a BrAC of >0.050g/210L;
- Recording a positive result for more than 1 substance (including the presence of synthetic drug compounds);
- Refusing to provide a sample within 6 hours; and/ or
- Refusing to test.
Purpose
To ensure that all employees, contractors, and management understand their obligations when handling data belonging to THErh, their clients, contractors and other employees in accordance with current Australian privacy legislation, as well as the use of technology, the internet and public relations.
Definitions
- “Confidential Information” includes the names, details and information relating to clients; matters of a technical nature; trade secrets; technical data; marketing procedures and information; financial information; strategic and business plans; and other information which The Employer informs an employee is confidential.
- “Intellectual Property Rights” includes all present and future rights in relation to copyright, trademarks, designs, patents, business and domain names, inventions, Confidential Information, processes, know-how, registered designs, discoveries, or other results of intellectual activity, whether or not registrable, registered, or patentable.
- Materials means works, ideas, concepts, designs, inventions, developments, improvements, systems or other material or information, created, made, or discovered by you (either alone or with others and whether before or after the date of this document) in the course of the employment or as a result of using the Employer’s resources (including the Confidential Information and Intellectual Property Rights), or in any way relating to the Employer.
- “Privacy” is the right to have some control over how an individual’s personal information is collected, stored, and used.
- “Media” is the main means of mass communication, and “Media Relations” then includes all communication with media as defined but not limited to: television; radio; print media; internet forums (articles, blogs, etc.); and social media platforms.
- “Cyber security” is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks.
- “Safeguard” is a measure intended to prevent someone or something from being harmed.
Legislation
This policy is in accordance with the following legislation:
- Privacy Act 1988 (Cth)
- Privacy Amendment (Private Sector) Act 2000
Responsibilities
All Employees are responsible for ensuring they understand and adhere to the guidelines and process requirements defined in this policy.
Confidentiality
In the course of discharging their duties on behalf of THErh, employees, contractors and management may have access to confidential employee, client, customer, contractor, or supplier information, records and other documents pertaining to clients, customers, contractors, or suppliers and in some instances employees.
All employees are required to:
- Treat as confidential records all Employee, Client/ Customer, Contractor, and Supplier information and any other THErh proprietary documents intended for internal use, in accordance with the Privacy Amendment (Private Sector) Act 2000.
- Understand that all confidential records, documents, and other papers, together with copies or extracts thereof, made or acquired by THErh employees in the course of carrying out their duties, must be returned to THErh prior to their final date of employment or engagement with THErh.
- Employees shall not, without specific authority, release any Employee, Client/ Customer, Contractor and Supplier information or proprietary information held either on paper and/or electronic files. For the purpose of this clause, information shall mean and include all information, data and material, which is man-readable or machine-readable.
- Employees understand that any breach of confidentiality, such as the unauthorised disclosure to a third party or use of Employee, Client/ Customer, Contractor and Supplier information or proprietary information, is grounds for instant dismissal or termination of services and will render themselves liable to possible legal action.
- Employees are encouraged to understand their obligations and personal liabilities in accordance with the Privacy Amendment (Private Sector) Act 2000.
- Employees will not, without prior written authority from THErh, convey any information to any person regarding inventions, discoveries, copyright, intellectual property, terms and conditions of employment or any information in regard to the affairs of THErh and/or their stakeholders. Any such invention, discovery, copyright, intellectual property, terms and conditions of employment or information remains the property of the company of origin.
All employees acknowledge and agree that they will not, on their own behalf or on behalf of anyone else, use, divulge or disclose any Confidential Information except:
- in the proper course of your duties whilst employed at THErh; or
- as permitted by THErh, in writing; or
- as required by law.
Intellectual Property Rights in Materials
All employees must disclose all Materials to THErh, and:
- agree that THErh (or any Related Body Corporate designated by THErh) owns all rights in and to the Materials including any Intellectual Property Rights which subsist in the Materials, or which may be obtained from the Materials; and
- to the extent necessary to give effect to this clause, assign all of the Intellectual Property Rights in such Materials to THErh (or a Related Body Corporate designated by THErh).
Privacy
Collecting Solicited Information Lawfully
THErh is committed to collecting information from employees fairly and lawfully. THErh will directly approach individuals for collection of personal information, unless impractical to do so, or unless the individual permits THErh to collect the information from another party. Other parties may be referees; recruitment agencies; medical practitioners; logs from the internet or other electronic communications; and personal communications with employees and service providers.
THErh may collect and hold the following information from employees and contractors: all information collected during the recruitment and selection process; bank details; tax details; employment contract terms and conditions; personal information details; emergency contact details; health information; terms and conditions of the engagement; performance information; and other details if they pertain directly to the employment or engagement relationship with THErh.
THErh will not request information from employees pertaining to sensitive information, with the exception of health and medical information or results to verify the employee’s ability to meet the inherent requirements of their role. Applicants and employees may be required to undertake medical assessments and provide health information for the purposes of THErh and/or client company primary work operations, and to assess the capacity for an individual to safely fill a position.
Dealing with Unsolicited Information Lawfully
Should THErh receive unsolicited information which is illegal or inappropriate for the organisation to hold, it will ‘destroy’ the information as soon as is practical.
Notifying Employees of the Collection of Information
Should THErh not collect the information from the individual directly as detailed in this policy, THErh will notify the individual from whom it is collecting information, and when it intends to do so. In the case of THErh contacting an applicant’s referees, it is reasonable to assume that if the individual has provided the contact details of the referee they have given consent for THErh to contact them for the purpose of collecting employment related information. As such, applicants may not be contacted for notification that reference checks have commenced.
Using Collected Information Only for Primary Purposes
THErh will not use or disclose personal information for anything unrelated to its primary purpose of workplace operations and employment related matters.
Not Using Information for direct Marketing Purposes
The organisation will not use personal information for the purpose of direct marketing unless explicit consent is given by the Employee.
Holding Personal Information
THErh is committed to ensuring that the personal information that is collected is kept accurate, up-to-date, complete and relevant.
Employment applications will be kept and may be referred to after the employment/ contracting relationship ends.
Securing Personal Information
THErh is committed to ensuring the security of their employees’ personal information. THErh stores information in primarily electronic form, and as such uses different security measures to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.
THErh’s security measures include:
- Maintaining confidentiality policy and employment contract standards;
- Maintaining document storage security procedures;
- Providing system access security;
- Only allowing access to personal information if an individual seeking access has satisfied reasonable identification and approval requirements;
- Providing building access controls; and
- Maintaining understanding of their obligations and personal liabilities in accordance with the Privacy Act 1988.
Information Technology Use & Media Relations Safeguards
THErh provides appropriate information technology (IT) infrastructure and equipment in order to assist employees and contractors in the performance of their duties at THErh. THErh requests that employees and contractors utilise the information technology provided in an appropriate and responsible manner to avoid cyber security breaches and maintain the IT based security of THErh, staff, contractors, and client private information.
As such, employees and contractors must be vigilant and not open any suspicious emails or access suspicious websites to avoid compromising THErh and or stakeholder IT security.
In addition, employees and contractors are not permitted to:
- Add any program or application to a workplace device without approval;
- Take any workplace IT infrastructure from the THErh and/or their client’s premises without prior authorisation;
- Access THErh and/or their client’s IT infrastructure without authorisation;
- Use any software without first ensuring that a virus check is carried out as per standard testing procedures;
- Speak on behalf of THErh unless they have been certified to do so;
- Conduct activities that are illegal, unethical or breach THErh’s policies;
- Communicate inaccurate or deceptive information intentionally;
- Communicate confidential or private information about THErh or employees or contractors of THErh; or
- Communicate confidential or private information about THErh’s clients.
Personal Mobile Phones & Devices
Personal mobile phones and other personal devices should not be used during work time. THErh entrusts employees to have their devices with them at work if it does not interfere with their ability to carry out their duties safely and productively. Employees who are seen using personal devices excessively or inappropriately during working hours will face disciplinary action.
Other than in emergencies, THErh strongly suggests personal mobile phones and devices to be stored away to avoid distraction. Should you need to be contacted during work time, please ensure callers are given THErh office phone number (0499 841 722) and/or the worksite office phone number and you will be notified as soon as possible.
Company Technology & Devices
Unauthorised or inappropriate use of THErh technology may result in disciplinary action up to and including summary termination.
Internet Use
Employees, Contractors and visitors are responsible for utilising the internet in a responsible manner and THErh asks that employees comply with all laws, statutes, regulations, and licenses relating to the use or access of websites. They are not permitted to download or access illegal, offensive, threatening, obscene, pornographic, racially offensive, or violent material anytime on workplace devices, or when at a work location. Such a breach may lead to disciplinary action up to termination of employment.
Email Use
Employees and Contractors are accountable for using email in a responsible manner and ensuring all content is legal, ethical and in alignment with THErh’s policies and procedures.
Employees are to be aware that offers or contracts transmitted by email are as legally binding as those sent on paper.
Employees should not open any suspicious emails to maintain THErh and stakeholder cyber security.
Employees are encouraged to treat email messages as if they are sending letters formally on behalf of THErh. As such emails should not contain:
- Defamatory, disparaging or disrespectful comments about organisations or individuals;
- Any material that breaches THErh policies and procedures;
- Private or confidential work material not relating to THErh operations;
- Junk/chain/spam mail;
- Music/pictures/videos or software; or
- Any material that could be conceived by a ‘reasonable person’ to be inappropriate in a work environment.
THErh understands that employees cannot be held accountable for receiving such emails, however, should an employee forward or store such messages and materials, they may be subject to disciplinary actions.
Media Relations
Unless authorised to do so by the Managing Director, THErh asks employees not to speak on behalf of the company. If an employee has been authorised to speak on behalf of THErh, it is requested that the employee communicates responsibly and in accordance with THErh policies and procedures.
If employees or contractors have been given authorisation, THErh asks that they ensure all information provided to the media has been reviewed and is accurate. Press releases and all other communications are required to be of a professional nature and uphold THErh’s reputation.
No confidential Employer information should be released to the media unless specific approval has been granted by the Managing Director.
Should an employee breach this policy, they may be subject to disciplinary action.
Monitoring, Surveillance & Breach
All materials stored in THErh devices/ networks are owned by THErh and are therefore the property of the company. THErh reserves all rights to monitor company devices, including but not limited to internet access, communications, or documents, with or without prior notice, to evaluate the contents or for the purposes of ensuring compliance with THErh’s policies and procedures.
Surveillance may be conducted in THErh workplace in line with the Privacy Act 1988 to ensure the safety and security of employees, visitors and company property. Surveillance recording may include:
- Any form of visual recording devices including all types of camera, such as CCTV cameras
- Any form of audio recording devices and
- Electronic recording devices in any part of the workplace.
You may consult with THErh regarding any concerns about monitoring and surveillance. All cameras are visible and recording devices (including cameras) will not be placed in bathrooms or changerooms.
Should a breach of this or any other policy and procedure be suspected by THErh, a comprehensive investigation will be conducted, and information gathered through such monitoring and/or surveillance may be used as evidence in disciplinary proceedings.
Right of Search
For the purposes of ensuring a safe work environment for all employees and visitors, THErh has the right to carry out searches of employees and their property (including vehicles) whilst the employee, or their property are on THErh premises.
Such searches will only be carried out if there are legitimate concerns by THErh of suspected theft, safety concerns and security breaches.
THErh respects the privacy of employees and visitors, and with any searches being carried out with sensitivity and respect for the employee. Where practicable, searches will be carried out in the presence of a colleague of your choice who is available on the premises at the time of the search.
Whilst you have the right to refuse to be searched, such refusal will constitute failure to follow reasonable management instructions, which may result in disciplinary action being taken against you.
We reserve the right to call the police at any stage to maintain the safety of all employees and visitors.


